Return & Refund Policy

Thank you for shopping with Svora Store.

We strive to deliver high-quality products. Please read our Return & Refund Policy carefully before placing your order.

Returns & Replacements

  • We do not accept returns or exchanges for change of mind.

  • Returns or replacements are only accepted if you receive a damaged, defective, or incorrect product.

  • You must contact us within 24 hours of delivery with:

    • Your order number

    • Clear photos of the product and packaging

    • An unboxing/opening video of the parcel (mandatory for claims)

Refunds

  • Once your request is verified and approved, we will offer a replacement or refund, depending on the situation.

  • Approved refunds will be processed to your original payment method within 5–7 business days.

Non-Eligible Items

The following are not eligible for return or refund:

  • Products damaged due to misuse, improper handling, or normal wear and tear.

  • Customized or personalized products (unless received damaged or incorrect).

  • Sale or clearance items, unless they are damaged or incorrect.

Order Cancellation

  • Orders cannot be canceled or modified once placed, as they are processed immediately.

Contact Us

For any return or refund request, please contact us:

Svora Store

Email: svorasupport@gmail.com